SHIPPING & POLICIES

Please see our shipping and policies information, if you don't see the information you are looking for, please contact us.

Processing time

Please note it takes approximately 5 to 7 working days for me to process an order as it is custom-made. It may take slightly longer if it is especially designed for you. I promise you it will be worth the wait. If you want a frame sent directly to a loved one or friend, I will send you a mock-up of your order and then a picture of what I dispatched on your behalf. I never include prices in what I dispatch. Frames are wrapped in bubble wrap and sent in a brown cardboard box to protect them on their journey.

Estimated shipping times

Ireland 3 - 5 business days. United Kingdom 5 - 10 business days. European Union 5 - 10 business days. United States of America 15 - 20 business days. Canada 15 - 20 business days. (please make sure your shipping address is correct, if you provide an incorrect shipping address it will result in an additional charge.)

Returns & Exchanges

Custom orders cannot be returned or exchanged. However, if you have received your order and there is a problem with it, please contact me within 5 days of receiving it. Depending on the nature of the issue, there may be an additional charge to fix it. Buyers are responsible for the return postage costs. If the item is not returned in its original packaging and condition, the buyer is responsible for any loss in value.

Amendments

If the buyer makes a mistake on customisation details for an order, they must contact me immediately with the correct details. If no contact has been made before the order is processed, the buyer will be responsible for and have to pay an extra charge to fix the issue.

Cancellations

If you would like to cancel your order, please contact me within 24 hours of placing it.

Stocks & Supplies

Sometimes I may not be able to make the exact same item as shown on my website due to stock levels. I will contact you in relation to this and offer an alternative. If you are not happy with this, I will offer you a full refund.

RECENT REVIEWS

Eimear O'Connell

March 2021

Reviews

If I could give more stars I would! Michelle is amazingly talented. Michelle really went the extra mile for me, her customer service is one of the best I have experienced. I purchased the frame all the way from Canada for my friend in Ireland and Michelle was efficient in communicating with me via email. I will certainly be coming back to purchase more! Highly recommend Shauna Gra frames, you wont be disappointed!

Deborah O'Neill

Feb 2021

Reviews

Excellent experience, I've purchase many frames over the years and most recently this month. The attention to detail was second to none. I opted to have the frame & card package. Was really impressed that it matched the gift. I will definitely be returning for more again :-)

Alice Kennedy R

Feb 2021

Reviews

Received my frame from Shauna the other day- it came much quicker than expected! i was so thrilled with both the quality and attention to detail the frame was- especially for the price! Shauna really did go above and beyond making it very special and unique and was an absolute pleasure to deal with. I am so happy i decided to shop Irish and support local. i will most definitely be shopping from Shauna again.

Ciara Kearney

Jan 2021

Reviews

I was absolutely delighted with the service and the beautiful photo frame that was made for me. Shaunagra offer an excellent authentic service where it is personalised for individual clients to exact specification. I highly recommend Shaunagra for unique gifts and I undoubtedly will be using their services again.

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