Please see our shipping and policies information, if you don't see the information you are looking for, please contact us.
The time I need to prepare an order for shipping varies. In general, processing time is 1 to 2 weeks (provided there are no changes made to the order after it is placed).
United States: 6-9 business days Europe: 3-5 business days. I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
For custom orders, we cannot accept returns as we cannot sell it to anyone else, but we will do our best to look after you. For non custom orders (generic frames and cards) please contact us.
If I could give more stars I would! Michelle is amazingly talented. Michelle really went the extra mile for me, her customer service is one of the best I have experienced. I purchased the frame all the way from Canada for my friend in Ireland and Michelle was efficient in communicating with me via email. I will certainly be coming back to purchase more! Highly recommend Shauna Gra frames, you wont be disappointed!
Excellent experience, I've purchase many frames over the years and most recently this month. The attention to detail was second to none. I opted to have the frame & card package. Was really impressed that it matched the gift. I will definitely be returning for more again :-)
Alice Kennedy R
Received my frame from Shauna the other day- it came much quicker than expected! i was so thrilled with both the quality and attention to detail the frame was- especially for the price! Shauna really did go above and beyond making it very special and unique and was an absolute pleasure to deal with. I am so happy i decided to shop Irish and support local. i will most definitely be shopping from Shauna again.
I was absolutely delighted with the service and the beautiful photo frame that was made for me. Shaunagra offer an excellent authentic service where it is personalised for individual clients to exact specification. I highly recommend Shaunagra for unique gifts and I undoubtedly will be using their services again.